Shipping Policy

Last Updated: 06-Aug-2025

1. OVERVIEW

This shipping policy provides information about how orders are fulfilled and delivered on Juan Deal. Our marketplace offers physical products, digital downloads, and services from independent vendors locally, and soon worldwide.

2. TYPES OF PRODUCTS AND FULFILLMENT

2.1 Physical Products

- Tangible items that require shipping and delivery
- Shipped directly from individual vendors to customers
- Subject to processing times, shipping methods, and delivery schedules
- May include tracking information depending on shipping method chosen

2.2 Digital Products

- Downloadable files, software, ebooks, music, images, and other digital content
- Available for immediate download after successful payment
- Download links sent to your email address
- Access instructions provided in your account dashboard
- No physical shipping required

2.3 Services

- Professional services, consultations, courses, and virtual experiences
- Delivered according to service provider’s schedule and terms
- Access details or appointment information provided after purchase
- May include digital materials or online access links

3. SHIPPING RESPONSIBILITY

3.1 Vendor Fulfillment

- Each vendor is responsible for shipping their own products
- Vendors handle packaging, processing, and dispatch of orders
- Shipping methods and costs are determined by individual vendors
- Multiple vendors in one order may result in separate shipments

3.2 Marketplace Role

- We facilitate the connection between customers and vendors
- Payment processing and order management through our platform
- Customer service support for shipping-related inquiries
- Dispute resolution assistance when shipping issues arise

4. SHIPPING METHODS AND TIMEFRAMES

4.1 Available Shipping Options

Depending on the vendor and your location, you may see:

- Standard Shipping: Most economical option with longer delivery times
- Express Shipping: Faster delivery at higher cost
- Expedited/Rush Shipping: Fastest available option
- Local Delivery: Available in some areas for nearby vendors
- Free Shipping: May be offered by vendors on qualifying orders

4.2 Processing and Delivery Times

- Processing Time: Time for vendor to prepare and ship your order (1-7 business days typical)
- Transit Time: Time for shipping carrier to deliver (varies by method and destination)
- Total Delivery Time: Processing time + transit time
- Business Days: Sundays through Saturdays, including holidays. Though some vendors are available everyday including holidays – check their business hours.
- Estimated Delivery: Dates shown at checkout are estimates, not guarantees

4.3 Factors Affecting Delivery Time

- Product availability and vendor location
- Shipping method selected
- Destination address and accessibility
- Weather conditions and natural disasters
- Holiday periods and carrier delays
- Customs processing for international orders – coming soon

5. SHIPPING COSTS AND CALCULATIONS

5.1 How Shipping Costs Are Determined

- Calculated automatically based on multiple factors
- Destination address and shipping zones
- Product weight, dimensions, and value
- Selected shipping method and speed
- Vendor’s shipping policies and rates

5.2 Shipping Cost Display

- Costs calculated and shown during checkout
- Based on your delivery address
- Different options with varying prices and speeds
- Final shipping cost confirmed before payment

5.3 Free Shipping

- May be offered by individual vendors
- Minimum order amounts may apply
- Usually limited to standard shipping methods
- Free shipping thresholds vary by vendor

6. DOMESTIC SHIPPING

6.1 Within Saudi Arabia

- Most vendors offer domestic shipping
- Typically faster and more cost-effective than international
- Standard delivery usually 3-7 business days
- Express options often available for faster delivery

6.2 Regional Considerations

- Rural or remote areas may have extended delivery times
- Some locations may have restricted delivery options
- Additional handling fees may apply for difficult-to-reach addresses
- PO Box delivery availability varies by vendor and carrier

7. INTERNATIONAL SHIPPING – coming soon

7.1 Availability – coming soon

8. ORDER TRACKING AND UPDATES

8.1 Tracking Information

- Tracking details provided when available
- Sent to your email address and available in your account
- Not all shipping methods include tracking
- Tracking updates depend on the shipping carrier

8.2 Order Status Updates

- Order Confirmed: Payment successful, order sent to vendor
- Processing: Vendor preparing your order for shipment
- Shipped: Order dispatched and in transit
- Out for Delivery: Package with local delivery service
- Delivered: Package successfully delivered

8.3 Communication

- Email notifications for important status updates
- SMS updates may be available for supported carriers
- Check your account dashboard for current order status
- Contact vendor directly for specific shipping questions

9. SHIPPING ADDRESSES

9.1 Address Requirements

- Provide complete and accurate shipping addresses
- Include apartment/unit numbers when applicable
- Ensure someone is available to receive packages if required
- Use addresses where packages can be safely delivered

9.2 Address Changes

- Address changes must be made before order ships
- Contact vendor immediately if address change needed after purchase
- Additional fees may apply for address changes
- Some changes may not be possible once shipping process begins

9.3 Delivery Locations

- Residential Addresses: Standard delivery to home addresses
- Business Addresses: May have different delivery requirements
- PO Boxes: Accepted by some carriers and vendors
- Package Pickup Locations: Alternative delivery points may be available

10. SPECIAL SHIPPING SITUATIONS

10.1 Large or Heavy Items

- Oversized items may require special handling
- Additional delivery charges may apply
- Delivery appointment may be required
- Some items may require freight shipping services

10.2 Fragile or Valuable Items

- Special packaging and handling for delicate products
- Signature confirmation may be required for valuable items
- Insurance options may be available
- Take photos immediately if damage is suspected

10.3 Perishable Items

- Time-sensitive delivery for food, flowers, and other perishables
- Special packaging to maintain quality during transit
- Delivery timing is critical – be available to receive
- Seasonal restrictions may apply

10.4 Restricted Items

- Some products cannot be shipped to certain locations
- Hazardous materials have special shipping requirements
- International restrictions vary by country
- Vendors will indicate if items cannot be shipped to your location

11. DIGITAL PRODUCT DELIVERY

11.1 Immediate Access

- Digital products available immediately after successful payment
- Download links sent to your registered email address
- Access also available through your account dashboard
- No physical shipping required

11.2 Download Instructions

- Check your email for download links and instructions
- Downloads may have expiration dates or attempt limits
- Save files to your device promptly after download
- Contact vendor if you experience download issues

11.3 Digital Product Support

- Installation instructions provided when applicable
- Technical support contact information included
- License terms and usage rights clearly stated
- Backup download options may be available

12. SERVICE DELIVERY

12.1 Service Scheduling

- Service appointments will be scheduled after purchase
- Provider may contact you to arrange timing or as per the submitted appointments
- Virtual services may include access links or meeting details
- Service terms and conditions provided by individual providers

12.2 Service Access

- Online courses and digital services accessible through your account
- Login credentials or access codes provided when needed
- Service duration and access periods clearly stated
- Support contact information provided by service provider

13. DELIVERY ISSUES AND SUPPORT

13.1 Common Delivery Problems

- Delayed Packages: Check tracking information and contact vendor
- Missing Packages: Verify delivery address and check with neighbors
- Damaged Items: Document damage with photos and contact vendor immediately
- Wrong Items: Contact vendor to arrange exchange or return

13.2 Steps to Resolve Issues

1. Check order status and tracking information in your account
2. Contact the vendor directly through our messaging system
3. If vendor is unresponsive, contact our customer service team
4. Provide order number and detailed description of the issue
5. We’ll help facilitate resolution between you and the vendor

13.3 When to Contact Customer Service

- Vendor not responding to shipping inquiries
- Systematic shipping problems with multiple vendors
- Questions about platform shipping policies
- Assistance with dispute resolution

14. SHIPPING DURING PEAK PERIODS

14.1 Holiday Seasons

- Extended processing and delivery times during busy periods
- Order early to ensure delivery by specific dates
- Some shipping methods may not be available
- Shipping cutoff dates will be communicated in advance

14.2 Promotional Events

- High order volumes during sales and promotions may cause delays
- Processing times may be extended beyond normal timeframes
- Plan accordingly for time-sensitive purchases
- Consider expedited shipping if faster delivery needed

15. CONTACT INFORMATION

For shipping-related questions and support:

Customer Service:

Email: shipping@juandeal.com
Live Chat: Available through your account dashboard
Hours: Weekdays, Sunday through Thursday, 10AM – 4PM

For Tracking and Order Status:

Check your account dashboard
Use tracking numbers provided in email confirmations
Contact individual vendors for specific questions about their orders

This shipping policy applies to all orders placed on our marketplace. Individual vendors may have additional shipping terms that will be displayed during checkout. For the most current shipping information, always check the specific vendor’s policies before completing your purchase.