Community Guidelines
Last Updated: 06-Aug-2025
1. OUR COMMUNITY VALUES
Our marketplace thrives on building a positive, respectful, and trustworthy community where customers and vendors can conduct business safely and successfully. These guidelines establish the standards for behavior and interaction within our marketplace community.
1.1 Core Principles
- Respect: Treat all community members with dignity and courtesy
- Honesty: Provide accurate information and honest feedback
- Integrity: Conduct business ethically and transparently
- Responsibility: Take ownership of your actions and commitments
- Safety: Maintain a secure environment for all users
2. VENDOR COMMUNITY STANDARDS
2.1 Product Representation
Vendors must:
- Provide accurate and detailed product descriptions
- Use authentic, unedited product images
- Clearly state all product specifications and limitations
- Update listings promptly when products change
- Honor all representations made in listings
Prohibited Practices:
- Misleading or false product descriptions
- Using images that don’t match actual products
- Hiding important product information
- Making unrealistic claims about product benefits
- Copying descriptions or images from other vendors
2.2 Customer Service Excellence
Expected Standards:
- Respond to customer inquiries within [X] hours
- Maintain professional communication at all times
- Provide helpful and accurate information
- Address concerns promptly and fairly
- Follow through on commitments made to customers
Communication Best Practices:
- Use clear, courteous language
- Be patient with customer questions
- Provide detailed explanations when needed
- Apologize sincerely when mistakes occur
- Offer reasonable solutions to problems
2.3 Business Conduct
Professional Behavior:
- Honor all stated policies and terms
- Process orders accurately and promptly
- Maintain competitive pricing practices
- Respect intellectual property rights
- Comply with all applicable laws and regulations
Prohibited Activities:
- Price manipulation or collusion with other vendors
- Creating fake reviews or ratings
- Harassing competitors or customers
- Engaging in discriminatory practices
- Violating platform policies or terms
3. CUSTOMER COMMUNITY STANDARDS
3.1 Respectful Interaction
Customers should:
- Communicate respectfully with vendors
- Ask clear and specific questions
- Be patient while waiting for responses
- Provide constructive feedback
- Report issues through proper channels
Prohibited Behavior:
- Abusive or threatening language toward vendors
- Making unreasonable demands
- Attempting to manipulate vendors through negative reviews
- Harassment or discriminatory comments
- Sharing false or misleading information
3.2 Honest Reviews and Feedback
Review Standards:
- Base reviews on actual purchase experience
- Provide honest and balanced feedback
- Focus on product quality and vendor service
- Include helpful details for other customers
- Update reviews if issues are resolved
Review Violations:
- Fake or purchased reviews
- Reviews for products not purchased
- Spam or irrelevant content
- Personal attacks against vendors
- Reviews containing inappropriate content
3.3 Responsible Purchasing
Good Faith Participation:
- Read product descriptions thoroughly
- Understand vendor policies before purchasing
- Provide accurate shipping information
- Pay for purchases promptly
- Follow proper procedures for returns or issues
4. COMMUNICATION STANDARDS
4.1 Marketplace Messaging
All communications must:
- Remain professional and courteous
- Stay relevant to business transactions
- Respect privacy and confidentiality
- Comply with applicable laws
- Avoid spam or unsolicited promotions
4.2 Public Forums and Comments
When participating in public areas:
- Contribute constructively to discussions
- Share helpful information and experiences
- Respect different opinions and perspectives
- Avoid controversial or sensitive topics unrelated to marketplace business
- Report inappropriate content to moderators
4.3 Social Media and External Promotion
Guidelines for external promotion:
- Represent the marketplace positively
- Follow platform-specific rules and policies
- Avoid misleading claims about the marketplace
- Respect trademark and branding guidelines
- Direct complaints through proper internal channels
5. CONTENT STANDARDS
5.1 Product Content
Acceptable Content:
- Clear, accurate product information
- High-quality, representative images
- Appropriate product categories and tags
- Honest descriptions of condition and features
- Relevant keywords and search terms
Prohibited Content:
- Copyrighted material without permission
- Images containing watermarks from other sources
- Misleading or deceptive information
- Inappropriate or offensive content
- Content that violates third-party rights
5.2 User-Generated Content
Standards for all user content:
- Must be original or properly licensed
- Should add value to the marketplace community
- Must comply with legal requirements
- Should be appropriate for all audiences
- Must respect others’ privacy and rights
6. TRUST AND SAFETY
6.1 Building Trust
Vendors can build trust by:
- Maintaining high product quality
- Providing excellent customer service
- Responding quickly to issues
- Building positive review history
- Being transparent about business practices
Customers can build trust by:
- Providing honest feedback
- Following marketplace policies
- Communicating clearly and respectfully
- Paying promptly for purchases
- Working collaboratively to resolve issues
6.2 Safety Practices
For everyone’s safety:
- Report suspicious or fraudulent activity
- Protect personal and financial information
- Use secure payment methods provided by the marketplace
- Be cautious of off-platform communication requests
- Follow local laws regarding product safety and regulations
6.3 Fraud Prevention
Red flags to report:
- Requests for payment outside the marketplace
- Unusually low prices for high-value items
- Poor quality or stolen product images
- Pressure tactics or urgent demands
- Communication that seems unprofessional or suspicious
7. DIVERSITY AND INCLUSION
7.1 Welcoming Environment
We are committed to creating an inclusive environment where:
- All backgrounds and identities are welcomed
- Everyone can participate without fear of discrimination
- Diverse perspectives are valued and respected
- Equal opportunities exist for all community members
7.2 Anti-Discrimination Policy
Prohibited discrimination based on:
- Race, ethnicity, or national origin
- Religion or creed
- Gender identity or expression
- Sexual orientation
- Age or disability status
- Economic status or background
- Any other protected characteristic
7.3 Inclusive Practices
Encouraged behaviors:
- Use inclusive language in all communications
- Respect cultural differences and preferences
- Accommodate accessibility needs when possible
- Promote products and services to diverse audiences
- Support minority-owned and diverse businesses
8. ENVIRONMENTAL RESPONSIBILITY
8.1 Sustainable Practices
We encourage:
- Environmentally responsible packaging
- Energy-efficient business operations
- Support for sustainable products
- Waste reduction in shipping and operations
- Consideration of carbon footprint in business decisions
8.2 Product Responsibility
Vendors should consider:
- Environmental impact of products sold
- Sustainable sourcing and manufacturing
- Proper disposal or recycling information
- Eco-friendly alternatives when available
- Transparency about environmental practices
9. INTELLECTUAL PROPERTY RESPECT
9.1 Copyright Compliance
All users must:
- Respect copyrighted materials
- Only use images and content they own or have permission to use
- Report suspected copyright infringement
- Respond promptly to legitimate takedown requests
- Understand fair use limitations
9.2 Trademark Protection
Regarding trademarks:
- Don’t use others’ trademarks without permission
- Avoid creating confusion about brand affiliation
- Report counterfeit or infringing products
- Respect brand guidelines when selling authorized products
- Understand limitations on comparative advertising
10. ENFORCEMENT AND CONSEQUENCES
10.1 Violation Reporting
How to report violations:
- Use the built-in reporting tools
- Contact customer service with specific details
- Provide evidence when possible
- Follow up if no action is taken
- Report serious violations immediately
10.2 Progressive Enforcement
Typical enforcement progression:
- Warning: Education about policy violations
- Restriction: Limited account functionality
- Suspension: Temporary account deactivation
- Termination: Permanent account closure
- Legal Action: For serious violations
10.3 Appeals Process
If you disagree with enforcement action:
- Review the specific policy violation cited
- Gather evidence supporting your position
- Submit a formal appeal through proper channels
- Await review by appeals team
- Accept final decisions gracefully
11. CONTINUOUS IMPROVEMENT
11.1 Community Feedback
We value feedback on these guidelines and encourage:
- Suggestions for improvement
- Reports of unclear policies
- Input on community needs
- Participation in community surveys
- Engagement in policy development discussions
11.2 Regular Updates
These guidelines are reviewed and updated periodically to:
- Address emerging issues
- Clarify existing policies
- Incorporate community feedback
- Reflect legal and regulatory changes
- Improve user experience
12. CONTACT INFORMATION
For questions about community guidelines:
Community Support: support@juandeal.com
Policy Questions: support@juandeal.com
Violation Reports: support@juandeal.com
By participating in our marketplace community, you agree to follow these guidelines and help create a positive environment for all users. Thank you for being part of our community!