Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard delivery time usually takes 3-5 business days, when the Order is received before 2:30 PM KSA time.
Click the Login/Register Button located at the top menu bar. You may create an account as a Customer or as a Vendor.
You may change your shipping address by logging-in to your account or thru the checkout page.
Tracking of your order(s) is located in your account. JuanDeal will provide you the status of the delivery of your orders.
No. JuanDeal marketplace does not keep your credit card information.
The 15% VAT which is the Saudi government’s mandatory tax is charge on all products and services sold.
As of now JuanDeal only ships to Saudi Arabia kingdomwide.
Your Orders will be delivered in one packaging.
If you need to swap an item
Returns and Exchanges
HOW RETURNS WORK
Vendor Policies Apply
- Each vendor sets their own specific return and refund terms
- Return policies are displayed on individual product pages
- Policies vary by vendor and product type
- You agree to the vendor’s policy when you make a purchase
Minimum Customer Protections
All vendors must provide at least:
- 7-day return period for defective or damaged items
- Full refund for items not as described
- Refund processing within 5-7 business days approved return
All items should be returned with their original boxes and in good condition with the original receipt attached.
For more details, go to https://juandeal.com/refund_returns/.
When a wrong item is received, you may file a Return ticket. The item should be returned to JuanDeal fulfillment center by the customer in its original packaging and in good condition, not used and opened.
When an item is damaged, customer may file for a Return/Refund ticket and send to JuanDeal fulfillment center the item on its original packaging.
JuanDeal has a return/refund button to raise a ticker of your issue.
You may send an email to support@juandeal.com for any concerns you may have regarding a purchase or service and our team will get back to you as soon as possible.
Send an email to support@juandeal.com and place in the Subject: Incorrect Shipping Address on Order No. _____. In the body of the email, send us your correct shipping address with the attached invoice of your purchase. JuanDeal is not responsible for the delivery of items to incorrect shipping address.
Changing an order will not be possible once the order has been submitted. But it can cancelled as long as the order has not been dispatched or shipped.
Unfortunately not.