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Other Policies

Other Policies

Last Updated: 06-Aug-2025

1. ACCEPTABLE USE POLICY

1.1 Purpose

This Acceptable Use Policy (“AUP”) governs the use of Juan Deal and applies to all users, including customers and vendors.

1.2 Prohibited Content

Users may not post, transmit, or distribute content that:

    • Is illegal, harmful, threatening, abusive, or discriminatory
    • Infringes intellectual property rights
    • Contains malware, viruses, or malicious code
    • Is fraudulent, deceptive, or misleading
    • Violates privacy rights or contains personal information of others
    • Is pornographic, obscene, or inappropriate for general audiences
    • Promotes violence, hatred, or illegal activities
1.3 Prohibited Activities

Users may not:

    • Attempt to gain unauthorized access to marketplace systems
    • Use automated tools to scrape or harvest data
    • Interfere with marketplace operations or security measures
    • Create fake accounts or impersonate others
    • Engage in price manipulation or anti-competitive practices
    • Circumvent security measures or access controls
    • Use the marketplace for money laundering or terrorist financing
1.4 Enforcement

Violations may result in:

    • Content removal
    • Account suspension or termination
    • Legal action
    • Cooperation with law enforcement
    • Monetary penalties where applicable

2. DMCA TAKEDOWN POLICY

2.1 Copyright Protection

We respect intellectual property rights and respond promptly to claims of copyright infringement.

2.2 Filing a DMCA Notice

To file a DMCA takedown notice, provide:

    • Your physical or electronic signature
    • Identification of the copyrighted work claimed to be infringed
    • Identification of the infringing material and its location
    • Your contact information
    • A statement of good faith belief that use is not authorized
    • A statement under penalty of perjury that the information is accurate

Send DMCA notices to: compliance@juandeal.com

2.3 Counter-Notice Process

If you believe content was removed in error, you may file a counter-notice including:

    • Your physical or electronic signature
    • Identification of the removed material
    • Your contact information
    • A statement under penalty of perjury that removal was a mistake
    • Consent to jurisdiction of federal court
2.4 Repeat Infringer Policy

We will terminate accounts of users who are repeat infringers of copyright.

3. INTELLECTUAL PROPERTY POLICY

3.1 Marketplace IP Rights

We own all rights to:

    • Marketplace custom design, branding, and visual elements
    • Proprietary marketplace configurations and customizations
    • Marketplace-generated content and data compilations
    • Custom algorithms, processes, and business logic
    • Marketplace trademarks, logos, and brand elements

Third-Party Software Rights:

    • We use licensed software components including content management systems, ecommerce platforms, and various plugins
    • Third-party software components retain their respective licenses and ownership
    • Our use of third-party software does not grant users any rights to the underlying software
    • Users may not reverse engineer, copy, or extract third-party software components

Custom Development:

    • Any custom code, themes, or plugins developed specifically for our marketplace are our proprietary property
    • Modifications and customizations to third-party software become our intellectual property
    • Database structures, configurations, and custom integrations are proprietary
    • Marketplace-specific features and functionality are protected intellectual property
3.2 Third-Party Software Compliance

Software Licensing:

    • Our marketplace operates using various licensed software components
    • Users must comply with all applicable third-party software licenses
    • Users may not attempt to access, copy, or redistribute underlying software code
    • Any violations of third-party software licenses may result in account termination

Plugin and Theme Usage:

    • We may use various plugins and themes that have their own licensing terms
    • Users are prohibited from attempting to extract or copy plugin/theme code
    • Custom modifications to plugins and themes are our proprietary property
    • Users may not reverse engineer marketplace functionality to recreate similar systems

System Integration:

    • The integration and configuration of various software components is proprietary
    • Database schemas, API integrations, and custom workflows are protected
    • Users may not attempt to replicate our system architecture or integrations
    • Technical documentation and implementation details are confidential
3.3 User Content Rights

Users retain ownership of content they create but grant us:

    • License to use content for marketplace operations
    • Right to display content on the marketplace
    • Right to create derivative works for marketplace functionality
    • Right to sublicense to service providers
    • Right to process content through our systems and third-party integrations
3.4 Vendor Product Rights

Vendors must:

    • Own or have proper licensing for all products sold
    • Not infringe third-party intellectual property rights
    • Provide proof of ownership or licensing when requested
    • Indemnify marketplace against IP infringement claims
    • Not attempt to reverse engineer or copy marketplace functionality
    • Respect the intellectual property of the marketplace platform and its components
3.5 Trademark Policy
    • Vendors may not use marketplace trademarks without permission
    • Vendors must respect third-party trademark rights
    • Counterfeit products are strictly prohibited
    • We remove listings that violate trademark rights
    • Marketplace branding and trade dress are protected
    • Users may not create confusingly similar branding or domain names
3.6 Patent Policy
    • Vendors must not sell products that infringe patents
    • We respond to valid patent infringement notices
    • Patent holders may request product removal
    • Repeated patent infringement may result in account termination
3.7 Technology Protection

System Security:

    • Users are prohibited from attempting to hack, reverse engineer, or exploit marketplace systems
    • Any attempts to access unauthorized areas of the platform are strictly forbidden
    • Users may not attempt to extract or copy proprietary code, databases, or configurations
    • Marketplace architecture, integrations, and technical implementations are confidential

Data Protection:

    • User data processing methods and systems are proprietary
    • Database structures and data relationships are protected intellectual property
    • Users may not attempt to scrape or systematically extract marketplace data
    • API usage is restricted to authorized purposes only

Competitive Intelligence:

    • Users may not use the marketplace to gather competitive intelligence about our systems
    • Attempts to replicate marketplace functionality or business model are prohibited
    • Users may not reverse engineer features to create competing platforms
    • Technical analysis for competitive purposes is strictly forbidden

4. DATA BREACH NOTIFICATION POLICY

4.1 Incident Response

In the event of a data security incident:

    • Immediate containment and investigation
    • Assessment of affected data and users
    • Notification to relevant authorities within 72 hours (where required)
    • User notification within 5 days of discovery
4.2 User Notification

We will notify affected users of breaches involving:

    • Personal identifiable information
    • Payment or financial information
    • Account credentials
    • Other sensitive data types
4.3 Notification Content

Breach notifications will include:

    • Description of the incident
    • Types of information involved
    • Steps taken to address the breach
    • Recommended actions for affected users
    • Contact information for questions
4.4 Prevention Measures

We maintain:

    • Regular security audits and assessments
    • Employee security training programs
    • Incident response procedures
    • Third-party security certifications
    • Continuous monitoring systems

5. ANTI-DISCRIMINATION POLICY

5.1 Equal Access

We are committed to providing equal access to our marketplace regardless of:

    • Race, color, or national origin
    • Religion or creed
    • Gender or gender identity
    • Sexual orientation
    • Age or disability status
    • Veteran or military status
    • Other protected characteristics
5.2 Prohibited Discrimination

Vendors may not:

    • Refuse service based on protected characteristics
    • Charge different prices based on protected characteristics
    • Provide different terms or conditions based on protected characteristics
    • Use discriminatory language in listings or communications
5.3 Accommodation Requirements

We provide reasonable accommodations for:

    • Users with disabilities
    • Religious observances
    • Other legally protected needs
5.4 Reporting Discrimination

To report discrimination:

    • Use the marketplace reporting system
    • Contact customer service directly
    • Provide detailed information about the incident
    • We investigate all reports promptly and thoroughly

6. ENVIRONMENTAL AND SUSTAINABILITY POLICY

6.1 Commitment

We encourage environmentally responsible practices among our vendor community and in our marketplace operations.

6.2 Vendor Encouragement

We encourage vendors to:

    • Use sustainable packaging materials
    • Offer eco-friendly product options
    • Minimize packaging waste
    • Provide accurate environmental information
    • Consider carbon footprint in shipping choices
6.3 Prohibited Products

We prohibit the sale of products that:

    • Are made from endangered species
    • Violate environmental protection laws
    • Contain banned hazardous materials
    • Are subject to environmental restrictions
6.4 Marketplace Initiatives

We implement:

    • Digital receipts and documentation
    • Efficient server operations
    • Carbon offset programs where feasible
    • Partnerships with environmentally responsible service providers

7. ACCESSIBILITY POLICY

7.1 Commitment to Accessibility

We strive to make our marketplace accessible to users with disabilities in accordance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

7.2 Accessibility Features

Our marketplace includes:

    • Keyboard navigation support
    • Screen reader compatibility
    • Alternative text for images
    • High contrast options
    • Adjustable font sizes
    • Closed captioning for videos
7.3 Vendor Requirements

Vendors should:

    • Provide detailed product descriptions
    • Include alternative text for product images
    • Ensure product information is accessible
    • Accommodate customer accessibility needs
7.4 Feedback and Improvement
    • We welcome accessibility feedback
    • Contact accessibility@[domain].com
    • Regular accessibility audits and improvements
    • User testing with disability community

8. CONTACT INFORMATION FOR ALL POLICIES

For questions about any of these policies:

Juan Deal L.L.C.
Legal Department

  • Email: compliance@juandeal.com
  • Address: Najah St., Al Yarmuk Dist., Riyadh, Saudi Arabia

Specific Contact Points:

  • General Legal: compliance@juandeal.com
  • Privacy Matters: privacy@[domain].com
  • DMCA Notices: compliance@juandeal.com
  • Accessibility: compliance@juandeal.com
  • Discrimination Reports: compliance@juandeal.com