Privacy Policy
Last Updated: [DATE]
1. INTRODUCTION
This Privacy Policy describes how Juan Deal (“we,” “us,” “our,” or “Company”) collects, uses, and shares your personal information when you use our multivendor ecommerce platform (the “Platform” or “Service”).
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our Platform, including customers, vendors, and visitors.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
Account Information:
- Name, email address, phone number
- Username and password
- Profile information and preferences
- Business information (for vendors)
- Tax identification numbers (for vendors)
- Banking and payment information
Transaction Information:
- Purchase history and order details
- Billing and shipping addresses
- Payment information and methods
- Communication with vendors and customer service
- Reviews, ratings, and feedback
Communications:
- Messages sent through our Platform
- Customer service inquiries and responses
- Survey responses and feedback
- Marketing communications preferences
2.2 Information We Collect Automatically
Device and Usage Information:
- IP address and geolocation data
- Device type, browser type, and operating system
- Pages visited and time spent on Platform
- Click-through rates and navigation paths
- Referral sources and exit pages
Technical Information:
- Cookies and similar tracking technologies
- Session information and user preferences
- Error logs and performance data
- Security and fraud detection data
2.3 Information from Third Parties
Payment Processors:
- Transaction verification and processing data
- Fraud prevention and security information
- Payment method validation
Business Partners:
- Marketing and advertising partners
- Analytics and performance tracking services
- Social media platforms (if you connect accounts)
- Identity verification services
Vendors on Our Platform:
- Order fulfillment and shipping information
- Customer service interactions
- Product preference data
3. HOW WE USE YOUR INFORMATION
3.1 Platform Operations
- Creating and managing your account
- Processing transactions and payments
- Facilitating communication between customers and vendors
- Providing customer service and support
- Maintaining Platform security and preventing fraud
3.2 Service Improvement
- Personalizing your Platform experience
- Analyzing usage patterns and trends
- Testing new features and functionality
- Conducting research and analytics
- Optimizing Platform performance
3.3 Communications
- Sending transactional notifications (order confirmations, shipping updates)
- Providing customer service responses
- Sending marketing communications (with your consent)
- Conducting surveys and requesting feedback
- Notifying you of Platform updates and changes
3.4 Legal and Compliance
- Complying with applicable laws and regulations
- Enforcing our Terms of Service
- Protecting our rights and property
- Resolving disputes and legal claims
- Cooperating with law enforcement when required
4. INFORMATION SHARING AND DISCLOSURE
4.1 Vendors and Service Providers
We share information necessary for Platform operations:
With Vendors:
- Order details and customer contact information for fulfillment
- Reviews and ratings you provide
- Communication messages related to orders
- Return and refund information
With Service Providers:
- Payment processors for transaction processing
- Shipping companies for order delivery
- Cloud hosting and data storage providers
- Analytics and marketing service providers
- Customer service and support platforms
4.2 Business Transfers
We may share or transfer information in connection with:
- Mergers, acquisitions, or asset sales
- Corporate reorganizations or restructuring
- Bankruptcy or insolvency proceedings
- Due diligence processes with potential partners
4.3 Legal Requirements
We may disclose information when required by law:
- In response to subpoenas, court orders, or legal process
- To comply with regulatory requirements
- To protect our rights, property, or safety
- To investigate suspected fraud or security breaches
- To prevent harm to others or illegal activities
4.4 Aggregated and De-identified Data
We may share aggregated, anonymized, or de-identified information:
- For research and analytics purposes
- With business partners for market insights
- For public reporting and transparency
- To improve Platform services and features
5. DATA RETENTION
5.1 Retention Periods
- Account Information: Retained while your account is active and for 10 years after closure
- Transaction Data: Retained for 10 years for accounting and legal purposes
- Communications: Retained for 10 years for customer service and dispute resolution
- Usage Data: Retained for 10 years for analytics and improvement purposes
5.2 Deletion Requests
- You may request deletion of your personal information
- We will honor deletion requests subject to legal and business requirements
- Some information may be retained for legitimate business purposes
- Anonymized data may be retained indefinitely
6. YOUR PRIVACY RIGHTS
6.1 Access and Portability
- Request access to your personal information
- Obtain copies of your data in a portable format
- Review how your information is being used
- Verify the accuracy of your data
6.2 Correction and Updates
- Update your account information at any time
- Request correction of inaccurate information
- Modify your communication preferences
- Change your privacy settings
6.3 Deletion and Restriction
- Request deletion of your personal information
- Request restriction of processing activities
- Object to certain uses of your information
- Withdraw consent for optional data processing
6.4 Opt-Out Rights
- Unsubscribe from marketing communications
- Opt out of targeted advertising
- Disable certain cookies and tracking
- Limit data sharing with third parties
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 Types of Cookies
Essential Cookies:
- Required for Platform functionality
- Authentication and security features
- Shopping cart and checkout processes
- Cannot be disabled
Functional Cookies:
- Remember your preferences and settings
- Personalize your Platform experience
- Improve usability and functionality
- Can be disabled in browser settings
Analytics Cookies:
- Track Platform usage and performance
- Generate reports and insights
- Measure advertising effectiveness
- Can be disabled through privacy settings
Advertising Cookies:
- Deliver targeted advertisements
- Track advertising campaign performance
- Measure conversion rates
- Can be disabled through privacy settings
7.2 Cookie Management
- You can control cookies through browser settings
- Disabling cookies may limit Platform functionality
- Third-party cookies are subject to their own privacy policies
- We provide cookie preference centers for granular control
8. DATA SECURITY
8.1 Security Measures
- Encryption of data in transit and at rest
- Secure payment processing systems
- Regular security audits and assessments
- Access controls and authentication requirements
- Employee training and security protocols
8.2 Incident Response
- Prompt notification of security breaches
- Investigation and remediation procedures
- Cooperation with law enforcement when appropriate
- Transparent communication with affected users
8.3 User Responsibilities
- Maintain strong, unique passwords
- Enable two-factor authentication when available
- Report suspicious activity immediately
- Keep account information current and accurate
9. INTERNATIONAL DATA TRANSFERS
9.1 Cross-Border Processing
- Your information may be processed in countries other than your own
- We ensure appropriate safeguards for international transfers
- Data processing agreements with international partners
- Compliance with applicable data protection laws
9.2 Legal Frameworks
- We rely on approved transfer mechanisms
- Standard contractual clauses with third parties
- Adequacy decisions from regulatory authorities
- Your consent for specific transfers when required
10. CHILDREN’S PRIVACY
10.1 Age Restrictions
- Our Platform is not intended for children under 13
- We do not knowingly collect information from children under 13
- Parents may request deletion of their child’s information
- We encourage parental supervision of online activities
10.2 Parental Rights
- Parents may review their child’s information
- Request deletion of child’s personal information
- Object to further collection or use
- Contact us with questions about children’s privacy
11. THIRD-PARTY LINKS AND SERVICES
11.1 External Links
- Our Platform may contain links to third-party websites
- We are not responsible for third-party privacy practices
- Third-party sites have their own privacy policies
- We encourage you to review third-party privacy policies
11.2 Integrated Services
- Third-party payment processors have separate privacy policies
- Social media integrations are governed by their own terms
- Marketing partners may collect additional information
- Analytics providers may use tracking technologies
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
12.1 California Consumer Rights
If you are a California resident, you have additional rights:
Right to Know:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Third parties with whom information is shared
Right to Delete:
- Request deletion of personal information
- Subject to legal and business exceptions
- Confirmation of deletion upon request
Right to Opt-Out:
- Opt out of the sale of personal information
- We do not sell personal information for monetary consideration
- We may share information for business purposes
Right to Non-Discrimination:
- We will not discriminate based on privacy rights exercise
- Equal service and pricing regardless of requests
- Incentive programs may offer different treatment
12.2 Exercising Your Rights
- Submit requests through our privacy portal
- Call our customer service line
- Send written requests to our mailing address
- We will verify your identity before processing requests
13. EUROPEAN PRIVACY RIGHTS (GDPR)
13.1 Legal Basis for Processing
We process your information based on:
- Contract Performance: To provide Platform services
- Legitimate Interests: For Platform improvement and security
- Legal Compliance: To meet regulatory requirements
- Consent: For marketing and optional features
13.2 Additional Rights
If you are in the European Economic Area, you have additional rights:
- Right to portability of your data
- Right to object to processing
- Right to restrict processing
- Right to lodge complaints with supervisory authorities
14. UPDATES TO THIS POLICY
14.1 Policy Changes
- We may update this Privacy Policy periodically
- Changes will be posted on our Platform with an updated date
- Material changes will be communicated via email or Platform notice
- Continued use constitutes acceptance of updated terms
14.2 Version History
- Previous versions are available upon request
- We maintain records of material policy changes
- You may request information about specific updates
15. CONTACT INFORMATION
15.1 Privacy Inquiries
For questions about this Privacy Policy or our privacy practices:
Juan Deal L.L.C.
Privacy Officer
Email: privacy@juandeal.com
Address: Najah St., Al Yarmuk Dist., Riyadh, Saudi Arabia
15.2 Data Protection Officer
If required by law, our Data Protection Officer can be reached at: Email: dpo@juandeal.com
15.3 Response Times
- We aim to respond to privacy inquiries within 15 business days
- Complex requests may require additional time
- We will keep you informed of processing status
- Urgent security matters will be prioritized
By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.